Terms of Service

1. Acceptance of Terms

By requesting an appointment, scheduling a grooming session, or using our website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services or submit a booking request.

2. Booking & Appointments

All appointment requests are subject to availability and confirmation by Portland Cat Grooming. Submitting a booking request does not guarantee an appointment. Appointments are only confirmed once you receive a confirmation message from our team.

We reserve the right to decline or cancel any appointment request at our discretion, including but not limited to cases involving cats with severe behavioral issues, health conditions that require veterinary care, or flea/skunk infestations that pose a risk to our facility or other animals.

3. Cancellation & Rescheduling

We understand that schedules change. If you need to cancel or reschedule your appointment, please notify us as early as possible. Cancellations or rescheduling requests made less than 24 hours before your scheduled appointment may be subject to a fee or may affect your ability to book future appointments.

Repeated no-shows or last-minute cancellations may result in a requirement to prepay for future services or in the loss of booking privileges.

4. Liability & Assumption of Risk

Grooming involves live animals and carries inherent risks. By booking an appointment, you acknowledge and agree that:

• You have disclosed any known behavioral issues, health conditions, or temperament concerns about your cat(s) prior to the appointment.
• Portland Cat Grooming and its staff are not liable for any injury, illness, or stress that may occur to your cat during grooming, except in cases of gross negligence.
• If your cat becomes overly stressed, aggressive, or poses a danger to themselves or our staff, we reserve the right to stop the grooming session and you will still be responsible for the full service fee.
• You are responsible for any veterinary costs if your cat requires medical attention during or after grooming due to pre-existing conditions you failed to disclose.

5. Pricing & Payment

Prices displayed on our website are estimates and may vary based on the condition of your cat's coat, temperament, and the actual time required to complete the service. Final pricing will be confirmed at the time of service. Payment is due at the time of service unless other arrangements have been made in advance.

6. Health Requirements

For the safety of your cat and our staff, all cats must be up to date on vaccinations. Cats with fleas, ticks, or skunk odor will not be accepted for grooming. If fleas or other parasites are discovered during grooming, the service may be halted and you will be responsible for the full fee.

7. Third-Party Services

We use third-party services including Google (Calendar, Gmail), Twilio (SMS messaging), and payment processors to operate our business. Your personal information is shared with these providers only as necessary to schedule appointments, send reminders, and process payments. These providers have their own privacy policies that govern their use of your data.

8. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted to this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the revised terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in Multnomah County, Oregon.

10. Contact

If you have questions about these Terms, please contact us at portlandcatgrooming@gmail.com or call 504-335-9263.